Tenant FAQs

Properties are typically rented on a first come, first served basis. To be considered for a rental, a completed application and any required fees must be submitted. We encourage interested applicants to apply as soon as possible.

Move in costs vary by property. Approved applicants are generally required to pay the security deposit and any required move in funds before receiving possession of the property. Please refer to the specific property listing or lease agreement for details.

Applicants must be at least 18 years of age to apply. Any occupant 18 years of age or older may be required to complete an application and meet screening requirements.

Security deposits are generally refundable in accordance with California law, less any lawful deductions for unpaid rent, damages beyond normal wear and tear, cleaning charges, or other lease-related obligations.

A cosigner may be considered for applicants who do not fully meet the property's qualification requirements. All cosigners must complete an application and meet applicable screening criteria.

Applications can be submitted online through our website. Each applicant should complete the application in full and provide any requested documentation, such as proof of income and government-issued identification.

Rent can be paid securely through the online resident portal. Additional payment options, if available, will be outlined in your lease agreement and resident instructions.

Pet policies vary by property. Before acquiring a pet, please review your lease agreement and contact our office for approval requirements, breed restrictions, applicable fees, or pet rent.

Any changes to occupancy or leaseholders must be approved by management. Depending on the circumstances, the remaining resident may need to requalify or complete a lease modification.

Please review your lease agreement for notice requirements and submit your notice to vacate in writing within the required timeframe. We will provide move out instructions and information regarding the security deposit process.

We coordinate routine maintenance and repairs for the property. Residents are responsible for promptly reporting maintenance concerns and may be charged for repairs resulting from negligence, misuse, or resident caused damage. Maintenance requests should be submitted through the resident portal whenever possible.

Non-emergency maintenance requests can be submitted through the online resident portal at any time. For emergencies involving immediate threats to life, safety, or property, please follow the emergency instructions provided in your lease agreement and resident portal.

Many properties require residents to maintain renter's insurance throughout the lease term. Please review your lease agreement for specific coverage requirements.

Once your application is received, it will be reviewed according to our screening criteria. Additional information or documentation may be requested during the review process. Applicants will be notified once a decision has been made.